Refund Policy

Effective date: July 28, 2026

Payments and merchant of record

Payments for VisaFlo are processed by Paddle.com Market Ltd. (“Paddle”), our merchant of record. Paddle handles checkout, billing, and payment processing, and all refunds are issued through Paddle to your original payment method.

Subscription refunds

If you are not satisfied with VisaFlo, contact us within 14 days of your first subscription payment and we will issue a full refund of that payment.

Subscription renewals can be refunded if you contact us within 14 days of the renewal charge and no autofills have been used in that billing period. You can cancel your subscription at any time to avoid future charges; after cancellation you keep access until the end of the current billing period.

Usage-based charges

Per-autofill charges cover processing that has already been performed and are non-refundable once the autofill has completed. If an autofill fails or produces an unusable result due to a fault in our system, contact us and we will re-run it at no charge or refund that charge.

How to request a refund

Email info@vflo.app from the address associated with your account, with your firm name and the approximate date of the charge. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days.

Statutory rights

Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer protection law in your jurisdiction.