Introduction
Visaflo Inc. (“Visaflo”, “we”, “our”, or “us”) is committed to protecting the privacy of lawyers, regulated Canadian immigration consultants and their clients. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use Visaflo’s websites, client portal and related services. We comply with applicable privacy legislation including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy laws and, where relevant, the EU General Data Protection Regulation (GDPR). By using our services, you agree to the practices described in this policy.
Information We Collect
Information you provide
We collect personal information you choose to share with us, including when you:
Create an account or complete a profile – name, job title, firm name, professional‑licence details, contact information (e‑mail, phone, address) and documents you upload (e.g., immigration forms, retainers, supporting files).
Add contacts or invite clients – client or third‑party names, e‑mail addresses and any data or files uploaded for those contacts.
Communicate with us – messages, meeting notes, scheduled events, survey responses or other correspondence.
Make payments – billing address and limited payment details (processed securely by our third‑party payment processor, e.g., Stripe). Visaflo never stores full credit‑card numbers or CVV codes.
Information collected automatically
When you use the Services, we automatically collect certain technical data, such as:
Device and usage information – IP address, browser type, device type, operating system, referring pages, time spent on pages and other diagnostic data.
Cookies and similar technologies – cookies, pixels and web beacons that remember your login state, preferences and session security, and help us analyse site usage. You can manage non‑essential cookies via your browser settings, though disabling them may affect functionality.
Client data
Our platform allows you to store sensitive client information (e.g., personal identifiers, immigration documents). By uploading such data, you confirm that you have obtained all necessary consents and that you will comply with your professional and legal obligations.
How We Use Your Information
We use personal information to:
Provide and maintain the Services – authenticate users, populate immigration forms, enable document sharing and facilitate collaboration.
Process transactions – receive payments, issue invoices and provide receipts.
Communicate with you – send transactional e‑mails, security alerts and notices of changes to our terms or policies.
Deliver customer support – respond to enquiries, resolve issues and gather feedback.
Improve and personalise the Services – analyse usage patterns, develop new features and tailor content.
Send marketing communications (with your consent) – newsletters, product updates and promotional offers. You may opt out at any time.
We never use client data to make automated legal or eligibility decisions, nor do we provide legal advice.
Data Security
We employ industry‑standard administrative, technical and physical safeguards to protect your data, including:
Encryption – TLS for data in transit; AES‑256 or equivalent for data at rest on Canadian servers.
Password protection – passwords hashed with a strong algorithm; optional two‑factor authentication.
Access controls – role‑based permissions and audit logs.
Monitoring – 24 / 7 server monitoring, intrusion detection and regular vulnerability assessments.
Despite these measures, no system is completely secure. We will notify you without undue delay of any data breach that poses a real risk of significant harm.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services.
Cookies
Essential cookies enable core functionality such as authentication and session management. Analytical cookies help us understand how users interact with our Services so we can improve performance and user experience. You can adjust cookie settings in your browser; however, disabling essential cookies may limit functionality. For more detail, please see our Cookie Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via e‑mail or in‑app notification. Your continued use of the Services after any update constitutes acceptance of the revised Policy.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@vflo.app.
We take privacy seriously and will respond to all enquiries promptly and in accordance with applicable laws.
